Employer Charter
CUSTOMER SERVICE CHARTER FOR EMPLOYERS
The Oldham College is a leading provider of services for business. We have five Centres of Vocational Excellence and have recently been graded by Ofsted as ‘outstanding’ in all respects. We aim to provide outstanding service for you.
The following section sets out our commitments to you as an employer in terms of the quality of our services and standards.
Initially we will
- Provide clear and easily accessible information on our training and service with appropriate detail, including the costs.
- Respond to your enquiries within five working days.
- Refer you to other providers if we are unable to provide the training you require.
- Provide prompt and professional advice from a member of staff who is familiar with your sector.
- Undertake an organisational needs analysis should this be required.
- Provide a clear training proposal.
- Advise you whether we are able to support you with funding.
During a programme we will
- Agree with you at the start, the impact the training is designed to have on your business and employee’s performance.
- Deliver high quality training and services through qualified staff.
- Use a variety of mechanisms, including individual reviews, to regularly inform you and your employee of progress.
- Give you the opportunity to comment on our service on an ongoing basis.
After a programme we will
- Review with you the impact a programme has had on your employees’ performance and the business objectives agreed at the start of training.
- Raise invoices in a timely and accurate manner.
We will also
- Provide you with a nominated account manager to be your long-term contact.
To make a training programme a success we expect you will
- Encourage your employees to attend regularly and punctually, completing work to deadline.
- Inform the college of any issues that impact on your employee’s course attendance and/or ability to complete the programme.
- Provide assessment opportunities where appropriate and make sure employees are able to attend any examinations.
- Actively participate in the promotion of equal opportunities.
- Pay invoices promptly to terms agreed.
If you would like to offer a Work Experience placement for one of our learners
Before the placement starts we will
- Provide information about your responsibilities and those of the college for assessment, supervision and health and safety.
- Ensure our students are well prepared for their placement experience.
- Provide you with a statement of the intended learning outcomes of the placement for the learner.
- Ask for confirmation that your Employer’s Liability Insurance covers our learners whilst on placement.
During the placement we will
- Ensure a member of the college staff will monitor the learner during his/her placement by visiting your premises at least once.
- Give a contact name and telephone number in case there are problems and respond promptly if any arise.
After the placement we will
- Give you the opportunity to comment on the learner's placement within 10 working days of their completing the placement.
We hope that you will not be dissatisfied with our services. However, if you are, and feel that the matter hasn’t or can’t be resolved informally, contact us on 0161-624-5214. Trained staff will ensure that your complaint is formally logged and acknowledged. We aim to respond to complaints within 10 working days